Store Policies
We want our brides to love their wedding dress and work very hard to ensure that happens. For that reason we accept returns. Please use the contact information on top menu bar under contact.

Return and Exchanges:

  • Gown must be in new, unused condition, with out any damage or alterations, complete with all tags and garment bag.
  • Within 48 hours of your receipt of the gown, if you are dissatisfied with the gown, you must call us to get a return code, and the package must be postmarked within that time frame. Package must be sent back to us with postage prepaid and insured with the return code written on the outside of the box. Additional shipping charges will apply for exchanges.
  • We will do our best to accommodate exchanges, but we cannot guarantee that we will have the correct size in stock for an immediate exchange. If we do not have the size you need in stock, we may be able to expedite the order for an additional fee.
  • There is a 20% restocking fee for returned gowns.
  • You must provide us with your measurements at the time you place your order in order to return or exchange a gown.
  • Shipping charges are not refundable.

Instructions for Exchange:

  • Call us or emails us to receive an R.A. - Return Authorization Number. If after-hours please leave a message.
  • Mail your purchase immediately once receiving the RA number.
  • Provide your measurements at the time you place your order in order to exchange a gown.
  • Once your return has been received we will issue an exchange, credit or refund less a restocking fee and less shipping.

Children Protection and Disclosure

DISCLOSURE OF INFORMATION:
We do not sell, rent, or loan your information to third parties. we do not sell your email address or other information to marketers.
In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly provide our service to persons under the age of 18.